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RETURN AND EXCHANGE POLICY
June 1, 2009
Returns / Exchanges
When you make a purchase at ZYNDROME, we want to ensure that you receive the best possible shopping experience. We include
detailed descriptions as well as high resolution images for all of our products so you know exactly what you’re buying. We pride
ourselves on integrity and service, and are dedicated to delivering the best customer service to all of our customers. If for any reason
you are unsatisfied with any purchase made at ZYNDROME, we will gladly refund or exchange it.
ZYNDROME will exchange / return any merchandise as long as it has not been worn, washed, ridden or used, and is in its original
packaging with all tags attached. Women’s bikinis (tops and/or bottoms) may not be returned or exchanged. We are also unable to
accept any returns or exchanges for surfboards or bodyboards. You may have a full refund as long as the merchandise is returned
within 30 days of the original shipping date. The credit card used on the original order will be used for any refunds or exchange price
differences. Please note that we are not responsible for packages lost in transit or return shipping costs. We highly recommend adding
insurance and tracking information to your package through a carrier such as UPS or USPS.
Does not fit? No problem! Send it back to us for an exchange. We’ll cover the shipping costs to send the exchanged merchandise back
Please allow 5 to 10 business days for us to receive and process your return or exchange. Adjustments to credit cards will be made
within 2 billing cycles. Online orders may not be returned to any store location.
Defective / Incorrect Merchandise
We will happily exchange or refund any item found to be defective or incorrect. For all defective or incorrect items, we will incur the
cost of the return shipping charges.
For further questions you can send an email to firstname.lastname@example.org.