After you place your order, you will receive e-mail updates about your order status. Keep these e-mails for your records so you can use them as reference if you decide to contact us. If you have not hear from us in 24 hours, before you e-mail us, check your junk email. Our e-mail might be there.
You might received some of the following e-mails:
Order Confirmation This e-mail confirms that we have received your order. The order number will be included.
Backorder/Advance Sales Notice This e-mail informs you that an item from your order is not available for immediate shipment and will ship when it becomes available. You will not be billed for items purchased with a credit card until the items have shipped. You may be billed for items purchased with a debit or bank card immediately upon order confirmation. When the item is available to ship, you will receive another e-mail with the order number.
Shipment Confirmation This e-mail confirms that some or all of your order has shipped. You may receive multiple Shipment Confirmation e-mails if items are shipped separately. The arrival time of your items depends on the designated shipping method and your shipping location.
Important notice about your order This email offers important information about your order, such as: difficulty in processing your order, inability to ship to the address provided, existence of a duplicate order, and cancellation of order. If you receive one of these e-mails, please call a Customer Service Representative immediately at 1-407-374-9864 so the problem can be addressed.